Frequently Asked Questions
Everything you need to know about shopping at XOCHI'S GIFT SHOP
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package departs our facility.
What is your return policy?
We want you to love your gift! If you are not satisfied, we accept returns on most items within 30 days of delivery, provided they are in their original, unused condition.
Do you offer gift wrapping services?
Yes! We offer premium gift wrapping and personalized handwritten notes for a small additional fee. You can select these options directly on the product page or during checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 2 hours of placement, and we will do our best to assist you.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our international shipping options to more countries in the near future.